People love a customer service agent who is confident, knowledgeable, happy, and want nothing. When you receive service like that, it’s refreshing, and exciting. You’re appreciative, and motivated to savor the product or result you wanted.
Wouldn’t be terrific, if an employer felt that way about you?
If that is the impression you exude with networking contacts and hiring managers, it increases your chances for job search success.
1. Customer service agents overflow with I’m sorry. Thank you. How can I help?
You can never say these words enough. It comes across endearing and caring, and that you want to talk to this person even more. Remember you provide a service that people want as a coworker and a customer.
2. Tonè. Tòne. Tonē.
The tone of a friendly voice is attractive to many hiring managers, new contacts, or anyone who is helping you. A hiring manager loves a candidate that overflows with pleasant and enjoyable banter. No matter the medium, email, phone, or smoke signals, people look forward to communicating with you.
3. Follow-up with HIRE in mind.
In most cases, the burden on proof is yours to present. Kindly calling to see if a company has received your résumé and cover letter, application, or a previous call will make you a more attractive candidate.
4. From candidate to resource
A candidate wins when an employer sees your value as a resource and a solution, not just another candidate with a plethora of credentials.
It is imperative for candidates to be direct in providing solutions, and thoroughly answer each component of multiple questions. Listening is as essential to responsiveness than giving an adequate answer to an equation.
Not all issues and concerns are not always presented as a question. When you hear concerns, are you looking for the larger issue? Trained customer service agents anticipate and understand several issues from one problem presented.